Windows PC & Apple Mac repair in Glastonbury Somerset
Our skilled engineers and technicians can repair a multitude of electronic devices, from Windows Laptops and Desktops, through to Apple Macs, Macbooks, Google Chromebooks, and even Linux machines.
Be it a hardware fault or software issue; Zen Computers has you covered and will have you back up and running in no time!
Laptop & PC Repairs
We have extensive knowledge of working with Windows & Linux machines which enables us to carry out repairs with the upmost skill and efficiency.
Apple Mac & Macbook Repairs
We have many years experience in repairing Apple machines and we have the ability to obtain and install genuine replacement parts from our suppliers.
Common repairs we undertake…
- Windows Operating System Issues & Reinstallations
- iOS Operating System Issues & Reinstallations
- Linux Operating System Issues & Reinstallations
- General Software Issue Diagnosis & Repair
- Laptop Battery Replacements
- Laptop Screen Replacements
- Laptop Keyboard Repair & Replacements
- Laptop Trackpad Repair & Replacements
- Liquid Damage Repairs
- Board Fault Diagnosis & Repair
- Power Supply Fault Diagnosis & Repair
- Damaged Port Repair & Replacement
- Hard Drive Replacements & Data Recovery
- Blue Screen of Death (BSOD) Repairs
…& much more… If you aren’t sure just ask!
We also do computer upgrades for aging & poorly performing machines.
If your old PC or Laptop is getting slow and you are interested in upgrading your computer why not check out our upgrades page here.
The Repair Process:
Step 1 – Booking & Assessment:
Bring the device into one of our stores and a member of our helpful team will book your device in for an assessment.
We will assess and test your machine before any repairs are carried out. This enables us to provide you with an accurate quotation and timescale to resolve the issue.
Assessments for Windows devices cost £20, and Apple devices cost £25.
Step 2 – Quotation:
Once assessed we will be in contact to let you know precisely what the issue is, and how much it will cost to repair in terms of parts (if required) and labour.
If you go ahead with the repair at the quoted price then the original assessment fee is wavered. If you choose not to go ahead with the repair, or your device is uneconomical to repair (i.e. the cost of the repair exceeds the value of the device), then you will only pay the assessment fee.
Step 3: The Repair:
Our engineers will order any parts if required and complete the repairs to the highest standard. We will then contact you to collect your machine upon payment.
Currently we estimate to have repairs completed within 1-3 days, unless otherwise stated at the point of booking. However in some cases; especially where parts are on order or lengthy hardware tests are ongoing, this can be delayed. If this is the case we will let you know.
Frequently Asked Questions:
- “How long does a repair take?“
- We aim to complete repairs and have the device ready for collection within 1-3 days unless otherwise stated at the time of booking. It should also be noted that in some cases a repair may be delayed if we are waiting for replacement parts and diagnostic tests.
- “Which models and brands of PC’s & Laptops do you repair?“
- All makes and models.
- “Do you need my device passcode or PIN number?“
- In most cases yes. This depends entirely on the nature of the repair. If we need it we will take this information at the point of booking.
- “Do you repair multi-function printers and scanners?”
- Yes and no… Generally printers are treated like throw away items due to the cost of replacement parts, and coupled with the amount of labour which can go into a repair it often outweighs the cost of a new printer. However this isn’t always the case. If we cant fix your printer for a reasonable price we will tell you and you will only pay the £20 assessment fee. We also stock replacement multi-function printers if you require a new one.
- “Are repairs covered by a warranty?”
- Our repairs are performed to the highest standards which enable us to offer a 90 day warranty on labour, 90 day warranty on refurbished parts used in any repair, and 12 month warranty on any new parts used in the repair. We will always discuss and agree with you about the status of the parts used, so we’ll always tell you if we need to use new or refurbished. For more information view our service warranty terms.
What Our Clients Say:
I have used Zen for several years now and am on my third second-hand MacBookPro purchased from them. All in perfect order. The team is consistently very efficient, knowledgeable and friendly. They conduct their business with great integrity and are generous with their advice without a trace of condescension. The shop is a huge asset to our High Street.
Michou Godfrey
Zen saved my day. Thought my iMac had had it.. turns out a service sorted it out.. and it was done the same day so I didn't lose work. Fantastic service, knowledgeable, and prices that don't cost the earth, very very happy, in fact they are refurbishing my old iMac as well. It seems no job too big or small. Solid accurate advice. Saved me a fortune - no need to buy a new iMac. Highly recommend.
Adela Mei
Really helpful people, expert in guiding non techy people like me towards a suitable solution. They sorted my battery issue, gave me some very helpful advice, and didn't charge the Earth. Highly recommended.
M G
A friendly bunch
Stephen Dodd
Fast, friendly, and incredibly efficient — I highly recommend this place for all your mobile or computer repair and sales needs. The team was helpful and knowledgeable, making the whole experience smooth and hassle-free. I’ll definitely be returning. Many thanks .
Taborah Summers Cooper
Had my MacBook battery replaced by Zen, that first battery turned out to be a dud, and they did a second replacement free of charge. Been working great since. Friendly, helpful service!
Charlie Kieft
A laptop calamity! I walked straight into a hack trap last week.The guys at Zen stepped in; non-judgemental, very supportive and incredibly efficient in sorting out the problem. They kept me updated at all times, with transparent (and very reasonable) price quotes. I don't live locally, but Zen makes the journey to Glastonbury well worth it. Thank you!
Veronica Dare
Have used Zen Computers a couple of times before. They are a fantastic team who are knowledgeable and have always fixed my computer problems. Would definitely recommend. Support local stores like this one they are a treasure to have.
Peter Thomas
Excellent customer service, reasonable pricing and know what they are doing. The team are friendly and go out of their way to help without judgement. 12/10
Emily Draper
Just bought a 4th work/family laptop from Zen! All the team are really helpful and responsive. We wouldn't use anyone else.
Bex Sinclair
