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Call Outs

We offer a full call out service to Somerset residents. This service is popular amongst our customers particularly when a new PC or Mac has been purchased and a ‘home setup’ is required. We can install your compatible printers in the home or join WiFi networks and even set up network shares so you can share files between Windows and Mac computers. Sometimes, it’s just a comfort to know all the hard work is taken out of your hands; that we will take care of all the cables, setup and other tasks related to setting up a new computer. While the engineer is onsite, you might have a number of questions around virus protection or best practices that our engineer will be only too pleased to advise you on.

Home call outs can also be booked for home networking. Perhaps you would network cabling run around your home or home office, or maybe you would like to see improvements in WiFi coverage. Part of our business is to operate a Managed Service for business clients. Some of our business services have an increasingly large crossover with our private customers as more and more of us work from home. We can supply and configure secure connections (VPN), VLAN networking, Bandwidth management, Internet Proxy and Security, Network Switch and Router installation and even a fully managed service for your home / home office if you prefer.

 Should your computer require a service or repair and you’d like us to come to you, then we will usually advise on a pickup and return service. We come to you on a specific date and time, collect your computer and add it to the workbench repairs in one of our shops. When the repair is complete, we arrange a date and time to return the computer to your home or place of work. Pickup and Repair service will be helpful as it allows us time to run updates, troubleshoot problems and leave diagnostic checks running, sometimes for hours, all of which are not practical for a home visit to repair the computer and better performed in the safety of or anti static protected workshop with all the resources we have here at our disposal.