Need some help with your new machine?
Thank you for choosing Zen Computers for your new machine purchase.
Having problems? Don’t panic we are here to help!
Warranty Information
At Zen Computers, we stand by the quality of our products. Our warranty policy is as follows:
- Machines valued at £100 or less come with a 30-day return-to-base warranty.*
- Machines valued at less than £300 include a 90-day return-to-base warranty.*
- Machines valued at £300 or more are covered by a 12-month return-to-base warranty. Additionally, these machines include a lifetime (5-year) parts warranty, meaning that if a component fails, you only pay for the replacement part—labour costs for installation are covered.*
*Unless otherwise specified at the time of purchase. Please note that warranties do not cover data loss.
For more detailed information, please refer to our Warranty Policy. You may also find our Workshop Repairs Terms & Conditions useful.
Antivirus & Internet Security
Ensuring your device is secure while online is essential.
All of our Windows machines come with Windows Defender enabled, providing robust protection for most users. However, for those who prefer additional security or greater ease of mind, we recommend the following premium solutions:
- ESET – A leading European cybersecurity provider offering comprehensive antivirus and internet security solutions. ESET is available for Windows and macOS.
- Malwarebytes – Advanced anti-malware software designed to detect and remove threats. Available for Windows, macOS, ChromeOS, Android, and iOS.
As an authorized partner of both ESET and Malwarebytes, Zen Computers can supply licenses at competitive prices. Contact us to inquire about purchasing a license.
Technical Support
We are committed to providing exceptional customer support. If you have any questions about your new machine, you are welcome to contact us via:
- Phone: 01458 899 845
- Support Ticket: Raise a request online
- In-Store Visit: Speak directly with our knowledgeable staff
We offer 10 minutes of complimentary over-the-counter support. Should you require additional assistance, we can schedule a 20-minute paid support session to address your concerns.
We understand that work and other commitments may make it difficult to seek support during business hours. If you require out-of-hours support, please contact us—we may be able to accommodate your request.
One-to-One Training/Support Sessions
Need assistance setting up your new device? Unsure how to use specific software?
Consider booking a personalized training/support session with one of our expert technicians.
Sessions are available in-store. Please contact us to arrange a training session.
