Windows PC & Apple Mac repair in Glastonbury Somerset
Our skilled engineers and technicians can repair a multitude of electronic devices, from Windows Laptops and Desktops, through to Apple Macs, Macbooks, Google Chromebooks, and even Linux machines.
Be it a hardware fault or software issue; Zen Computers has you covered and will have you back up and running in no time!
Laptop & PC Repairs
We have extensive knowledge of working with Windows & Linux machines which enables us to carry out repairs with the upmost skill and efficiency.
Apple Mac & Macbook Repairs
We have many years experience in repairing Apple machines and we have the ability to obtain and install genuine replacement parts from our suppliers.
Common repairs we undertake…
- Windows Operating System Issues & Reinstallations
- iOS Operating System Issues & Reinstallations
- Linux Operating System Issues & Reinstallations
- General Software Issue Diagnosis & Repair
- Laptop Battery Replacements
- Laptop Screen Replacements
- Laptop Keyboard Repair & Replacements
- Laptop Trackpad Repair & Replacements
- Liquid Damage Repairs
- Board Fault Diagnosis & Repair
- Power Supply Fault Diagnosis & Repair
- Damaged Port Repair & Replacement
- Hard Drive Replacements & Data Recovery
- Blue Screen of Death (BSOD) Repairs
…& much more… If you aren’t sure just ask!
We also do computer upgrades for aging & poorly performing machines.
If your old PC or Laptop is getting slow and you are interested in upgrading your computer why not check out our upgrades page here.
The Repair Process:
Step 1 – Booking & Assessment:
Bring the device into one of our stores and a member of our helpful team will book your device in for an assessment.
We will assess and test your machine before any repairs are carried out. This enables us to provide you with an accurate quotation and timescale to resolve the issue.
Assessments for Windows devices cost £20, and Apple devices cost £25.
Step 2 – Quotation:
Once assessed we will be in contact to let you know precisely what the issue is, and how much it will cost to repair in terms of parts (if required) and labour.
If you go ahead with the repair at the quoted price then the original assessment fee is wavered. If you choose not to go ahead with the repair, or your device is uneconomical to repair (i.e. the cost of the repair exceeds the value of the device), then you will only pay the assessment fee.
Step 3: The Repair:
Our engineers will order any parts if required and complete the repairs to the highest standard. We will then contact you to collect your machine upon payment.
Currently we estimate to have repairs completed within 1-3 days, unless otherwise stated at the point of booking. However in some cases; especially where parts are on order or lengthy hardware tests are ongoing, this can be delayed. If this is the case we will let you know.
Frequently Asked Questions:
- “How long does a repair take?“
- We aim to complete repairs and have the device ready for collection within 1-3 days unless otherwise stated at the time of booking. It should also be noted that in some cases a repair may be delayed if we are waiting for replacement parts and diagnostic tests.
- “Which models and brands of PC’s & Laptops do you repair?“
- All makes and models.
- “Do you need my device passcode or PIN number?“
- In most cases yes. This depends entirely on the nature of the repair. If we need it we will take this information at the point of booking.
- “Do you repair multi-function printers and scanners?”
- Yes and no… Generally printers are treated like throw away items due to the cost of replacement parts, and coupled with the amount of labour which can go into a repair it often outweighs the cost of a new printer. However this isn’t always the case. If we cant fix your printer for a reasonable price we will tell you and you will only pay the £20 assessment fee. We also stock replacement multi-function printers if you require a new one.
- “Are repairs covered by a warranty?”
- Our repairs are performed to the highest standards which enable us to offer a 90 day warranty on labour, 90 day warranty on refurbished parts used in any repair, and 12 month warranty on any new parts used in the repair. We will always discuss and agree with you about the status of the parts used, so we’ll always tell you if we need to use new or refurbished. For more information view our service warranty terms.
What Our Clients Say:
Excellent sale and as importantly tge service element was very fast, efficient and great value. Definitely recommend them.
Phil Madden
Really great service, Bios battery replaced on an old laptop without any drama. Bought a new Dell laptop and docking station from Zen, all sorts of odd issues Blue Screens, fans switching on and of on the docking station. Simon and the team preserved with finding the faults including involving Dell several times. Now all perfect, nothing was too much trouble and extremely professional at every step.
Denis Schwarz
Fantastic service. They put me at ease that they would be able to fix my laptop. They kept me up to date with the progress and fixed it in a relatively quick turn around, understanding my needs. Price was very reasonable. Would highly recommend.
amanda reynolds
I have found Zen Computers to be just wonderful. Customer service just excellent. Ray went over and above to support me with a wide range of matters relating to my new PC. Response time and general communication just brilliant. It is so reassuring to have such a fantastic and reliable service to hand. Many thanks to the whole team at Zen. I would certainly recommend Zen to anyone and will use again in the future.
Deborah de Mornay Penny
Great advice and service from the very start with advice through to collection absolutely faultless with great communication. Thank you
David Smith
Took my laptop in hoping they could recover some data I'd accidentally overwritten with old files. They had it for a while and tried everything they could, even sending the hard drive to a data recovery specialist, but unfortunately it was just not there to find. This was of course no fault of theirs, and I really appreciated how hard they tried. Every time I spoke to them, from when I took it in, to the quite a few times we spoke on the phone while they had the laptop, they were patient, understanding, and a pleasure to speak with. The price was also reasonable, and while I would of course have preferred to get my data back (again, not their fault), I was very happy with service they provided. I highly recommend Zen Computers!
Jolly
Zen have sorted out issues I have had with my apple mac book each time with great efficiency. The customer service is friendly and I highly recomend Zen Computers.
John Collett
Would highly recommend. My macbook was damaged for years and I had been struggling to find anywhere decent to fix it for a good price, I came across Zen computers in Glastonbury and they were fantastic. Excellent quality repair with a quick turnaround! Thank you so much, I will be recommending anyone I know to come here for computer related issues.
Henny Jenkins
Fantastic help with my laptop from Zen Computer Shop today - I couldn't get into my email and was in a panic. I phoned them when the shop opened and they said, 'Bring it in'. Within an hour it was fixed and for a very reasonable charge.
Maria McCann
Super helpful and genuine people! The computer I bought at first didn't actually feel right for my needs. Sam was so great and found me another one that was perfect and that I could swap it for. I'm so impressed with this service. I am not a tech person and would have been totally clueless if I had to search for one myself! Highly recommend these guys.
V M
